市民体验| ALE中国-火狐体育手机

Digital interactions transform the public service experience for both citizens and public servants. These interactions help municipalities simplify the citizen experience and engage the community, 同时在危机情况下保持公共服务的连续性. Plus, automation of recurrent tasks enables employees to focus on citizens.

Alcatel-Lucent Enterprise public sector solutions help you provide citizens seamless access to personalised, digital services, enabling employees to collaborate across silos and automate repetitive tasks. Our digital solutions respect GDPR as well as other data privacy requirements and are available in the cloud, 本地或混合模式.

转变公共服务体验

Transform the citizen experience and engage the community with digital services
自动化经常性服务，以提高效率
Break silos between services and ensure continuity with digital, remote workplaces
保护公民和公共服务数据
利用灵活的商业模式优化预算

提供下一代数字体验

政府数字公民网站主题形象

使用Rainbow与您的公民在安全的数字空间进行互动, 哪一个用音频使公共服务现代化, 视频和聊天互动从您的网站和应用程序. With Rainbow, you can simplify administrative requests and gather community feedback, 即时发送公共安全警报, 并发展为具有地理定位功能的智能服务, IoT or A.I.

Digital services on government websites or mobile apps simplify access to administrative procedures. 您可以使用A自动处理重复的请求.I.-powered chatbots, citizens can request a service or notify of public damage and be sure they reach the right service. 公共服务可以更快地处理更多的请求.

现代化的数字化工作空间赋予公务员权力. Employees from the same or different departments can exchange information using voice, chat, video or files. Field operators connect to operation centers in real-time and reduce on-site intervention times. In crisis situations, agents can work remotely thanks to secure access to their digital workplace.

通过数据隐私和成本控制赢得公民信心

政府数字公民网站主题2图像

您如何确保数据隐私建立您的数字声誉. Our native, secure and private-by-design solution mitigates security risks and protects sensitive information through user authentication and encrypted data flow in transit. Rainbow servers respect cloud sovereignty and comply with the latest European data privacy regulations (GDPR and ISO/IEC 27001:2013).

Flexible options help you control public spending and respect data sovereignty. 您可以选择现成的应用程序, end-to-end solutions or platforms-as-a-service APIs to integrate into existing applications or workflows. Cloud, on-premises or hybrid options take advantage of existing infrastructures to reduce deployment time, 让你以自己的速度发展.

Rainbow很快成为我们工作中不可或缺的一部分. Internally, 我们通过聊天和电话在彩虹上做大多数事情, 我们用视频电话开部门会议. 这使我们能够在大流行期间在家无缝工作.

Alexander Stoll，德国Herrenberg市项目经理

客户收益

市民们一直都喜欢方便和简单:

Digital and personalized transactions on mobile devices save citizen time and enhance satisfaction
简单的协作使社区参与成为可能
Remote work tools for public servants ensure public service continuity in any situation

公营部门雇员享有改善的工作条件:

A digital workplace simplifies access to tools, colleagues and information from anywhere
流动性和互联互通提高了效率
Collaboration and information-sharing powers silo breaking, autonomy and decision-making
公共服务数据是加密的，安全的，有保障的

IT managers enjoy smooth digital transformation and a secure solution:

You are accompanied with top expertise and extensive digital transformation experiences
您的用户得到全球多语种专家的支持
Rainbow is a proven, industrialised and government-recognized solution worldwide
On-premises deployment options respect strict government data security prerequisites

公共服务经理控制效率和成本: